Payment & Return Policy

Payment Methods

For Indian Customers:

We accept payments through the following methods:

• *  Google Pay
• *  Bank Transfer

For International Customers:

For international orders, please contact us via:

• *  WhatsApp: +91 7306053516
• *  Email :  zahrahhomefurnishing@gmail.com

• Note : We do not support Cash on Delivery (COD).

Return Shipping

Customer Bears the return courier charges based on the total weight of the package. 

 Our Courier partners are DTDC or India Post (you may also use any reliable courier service)

Cancellation Policy

• • Orders cannot be canceled once placed.

Return & Exchange Policy

We take immense care to ensure the highest quality of our products with multiple quality checks. Therefore, we do not accept returns or exchanges, except in the following cases:

1. Transit Damage or Wrong Product Received

If you receive a product that is damaged during transit or if an incorrect product was delivered, we will accept a return. In such cases:

• • Please record an unboxing video upon receiving the product.

• • Share the video with us via WhatsApp (+91 73060 53516) or Email (zahrahhomefurnishing@gmail.com).

• • Only unused items can be Replaced!
    
    Customers must inform us of any issue within one days of delivery, Items must be returned within 5 Days of Delivery

• • Replacement will be subject to product availability. If unavailable, a refund will be issued within 2-3 working days via the original payment method once the return Tracking id is shared.

     

2. Non-Returnable Cases

The following cases do not qualify for a return or refund:

• • Handmade Variations: Our products are handmade and may have slight irregularities or variations, especially when using natural stones.

• • Color Differences: We photograph products in natural lighting, but slight color variations may occur due to screen settings and lighting conditions. 

We appreciate,
understanding, 
Thank you for supporting Zahrah!